Deleting your account and data

01Deleting in the app or on the website

The account is deleted by the clinic's owner. In the allbookings app or on allbookings.app, open Settings, then “Danger zone”, and tap “Delete account”.

Type the clinic's name to confirm and tap “Delete the account forever”. Deletion happens at once and can't be undone. You are then signed out on that device.

Before that you can download all of the clinic's data as a file from the same section with “Download data”.

If you are also the only owner of another clinic, first add another owner there or delete that clinic too. Otherwise it would be left without an owner, and the deletion does not start.

02If you are a dentist or receptionist on a team

Team members have no delete-account button. Ask the clinic's owner to remove you under “Team and access”.

To have your sign-in account deleted as well, write to info@heaven-interactive.com from the e-mail address you sign in with.

03If you can't sign in

Write to info@heaven-interactive.com from the e-mail address you use for allbookings and give the clinic's name. If you write from another address, we may ask you to confirm the account is yours before we delete anything.

We reply within one month. We delete the same things the app deletes.

04What is deleted

The clinic with everything in it: dentists, chairs, treatments, working hours, the team, patients, appointments, sent messages, the call log, connected calendars and the change log. The clinic's booking page stops working.

Your sign-in account: e-mail address, name and password, and your membership of other clinics.

The push notification keys of the devices where you signed in to the app.

The subscription is cancelled at once. We don't refund the unused part of a paid period.

05What may remain, and for how long

Payments and invoices are handled by Sold through Link, LLC (Stripe) as an independent controller. It keeps payment and invoice data under its own rules (link.com/privacy) and as the law requires.

We keep the records of notifications we receive from Stripe for 90 days. If the law requires us to keep some data longer, for example accounting documents, we keep it for the period the law sets.

Technical server records (IP address, browser data): up to 30 days. Data in backups is overwritten within 30 days.

If you were also on another clinic's team, that clinic's change log keeps the records of you being added to and removed from the team, with your name and e-mail address, and your invitation. These records belong to that clinic. Contact it about them.

If you sent a demo request, it is kept separately, for up to 12 months after our last contact.

06If you are a patient

Patients have no allbookings account. Your data belongs to the clinic where you booked. The clinic is the controller and can download or erase your data at once from its dashboard.

Ask the clinic for erasure. Its contact details are on its booking page. If you write to info@heaven-interactive.com, we will forward your request to the clinic and help it respond.

Erasure removes your name, phone number, e-mail address and notes, cancels your upcoming appointments without an SMS, and leaves only the date, treatment and dentist, without personal data, in the clinic's history.

If you don't ask for erasure, your personal data is deleted automatically 36 months after your last appointment, unless the clinic has chosen another period between 6 and 120 months.